Posted By Ben McTamney on May 10, 2010
We’ve all had the unpleasant experience of being placed into an automated phone system for several minutes before actually reaching a live person. You often enter a button-pushing maze designed to have the phone system figure out what your issue is, when all you want to do is simply talk to another human. It’s way too common with businesses these days. At Pepper, we look at calls a little differently. We know we all have busy lives, and by no means should contacting your music store be a complicated experience. We try to answer your call quickly, find the answers to your questions and get your order placed so you can get on with your day. You don’t have to “listen for more options” unless you want to talk to us about other musical options available to you.
Just last week, I was talking to a customer where we were trying to make good on a mistake we had made. (It’s rare, but they do happen.) It turns out the customer lived nearby our store, so I was able to meet them in person to exchange the music they needed. I’m not telling you this out of personal pride, but because it indicates the kind of company culture we have here at Pepper. We have a real passion for customer service, and we really do want to talk to you. The only number you have to push “for more information” is 1-800-345-6296.