Tag Archive for customer service

Meet Pepper: Georgia

Pepper’s Atlanta location opened in 1966, and we settled into our current location in 2009.  We have the unique situation of being the only regional marketing center in the company to be physically attached to a distribution center.  Our customers, …

Helping Our Troops

Like most companies, we are asked quite often to help with various charitable organizations.  While it’s very hard to help everyone, we do regularly contribute to the United Way and the American Red Cross through both corporate and individual donations. …

What Music Means to Us

Monday kicked off National Customer Service Week!  As part of showing our appreciation for the folks here who work hard every day to support you, we wanted you get to know them better.  We recently asked those of us in our customer service department to answer …

My Friend from Texas

My Friend from Texas

My Friend from Texas

Back in 1995, a call to my phone began as many do, with an enthusiastic musician hunting for music for their next performance.  In this case, the musician was a sweet sixty-something gentleman named Clarence Cantini from Galveston, Texas.  Clarence …

Talk for more options

Customer Service

Customer Service

We’ve all had the unpleasant experience of being placed into an automated phone system for several minutes before actually reaching a live person.  You often enter a button-pushing maze designed to have the phone system figure out what your issue is, when all you …