Jen Tolnay | November 27, 2012

When tourists visit southern California, their itinerary will more than likely include must-see sights and trips to Disneyland, Hollywood and one of the many beaches that typify Los Angeles.  However, there is growing speculation that making a trip to Pepper…

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Category: Casual Musician, Choral & Vocal Music, Classroom Music, College & Pro Level, Instrumental Music, Sacred Music, Studio teacher | No Comments »
Tags: concert programming, customer service, General Music, Music education, sheet music

Paul Smith | October 19, 2012

Ever wonder who’s on the other end of your phone call, email, fax, or mail order when you contact J.W. Pepper?  Ever wonder who staffs these areas for 12 ½ hours a day and 10 hours on Saturdays?  We are…

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Tags: Casual Musician, choral music, Christian music, concert band, customer service, General Music, J W Pepper, Marching Band, music, Music education, music student, music teacher, NAfME, Orchestra, Pepper music, sacred music, sheet music, Vocal Music

Jen Tolnay | October 16, 2012

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Tags: concert programming, customer service, J W Pepper, Pepper music, sheet music

Jen Tolnay | March 15, 2012

Pepper’s Atlanta location opened in 1966, and we settled into our current location in 2009.  We have the unique situation of being the only regional marketing center in the company to be physically attached to a distribution center.  Our customers,…

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Tags: customer service, J W Pepper, Music education, music teacher, sheet music

Debbie Anderson | December 15, 2011

Like most companies, we are asked quite often to help with various charitable organizations.  While it’s very hard to help everyone, we do regularly contribute to the United Way and the American Red Cross through both corporate and individual donations.…

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Tags: advocacy, Casual Musician, customer service, fundraising, General Music, Music education, music student, music teacher

Ben McTamney | October 7, 2010

Monday kicked off National Customer Service Week!  As part of showing our appreciation for the folks here who work hard every day to support you, we wanted you get to know them better.  We recently asked those of us in our customer service department to answer…

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Cecelia Chaisson | August 26, 2010

Back in 1995, a call to my phone began as many do, with an enthusiastic musician hunting for music for their next performance.  In this case, the musician was a sweet sixty-something gentleman named Clarence Cantini from Galveston, Texas.  Clarence and I immediately connected…

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Tags: customer service

Ben McTamney | May 10, 2010

We’ve all had the unpleasant experience of being placed into an automated phone system for several minutes before actually reaching a live person.  You often enter a button-pushing maze designed to have the phone system figure out what your issue is, when all you want to…

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Category: Casual Musician, Choral & Vocal Music, Classroom Music, College & Pro Level, Instrumental Music, Sacred Music, Sound Techniques, Studio teacher | 2 Comments »
Tags: customer service, Pepper music