Tag Archive for customer service

Meet Pepper: Southern California

When tourists visit southern California, their itinerary will more than likely include must-see sights and trips to Disneyland, Hollywood and one of the many beaches that typify Los Angeles.  However, there is growing speculation that making a trip to Pepper …

Meet Pepper: Northern California

Hi from the San Francisco Bay Area!  The J.W. Pepper Northern California store is located in sunny Dublin, California, about 40 miles east of San Francisco.  We moved to this spot in the spring of 2008 from our original Fremont 

Meet Pepper: Georgia

Pepper’s Atlanta location opened in 1966, and we settled into our current location in 2009.  We have the unique situation of being the only regional marketing center in the company to be physically attached to a distribution center.  Our customers, …

What Music Means to Us

Monday kicked off National Customer Service Week!  As part of showing our appreciation for the folks here who work hard every day to support you, we wanted you get to know them better.  We recently asked those of us in …

My Friend from Texas

My Friend from Texas

My Friend from Texas

Back in 1995, a call to my phone began as many do, with an enthusiastic musician hunting for music for their next performance.  In this case, the musician was a sweet sixty-something gentleman named Clarence Cantini …

Talk for more options

Customer Service

Customer Service

We’ve all had the unpleasant experience of being placed into an automated phone system for several minutes before actually reaching a live person.  You often enter a button-pushing maze designed to have the phone system figure out what …