From our family to yours – J.W. Pepper wishes you a Merry Christmas and a Happy New Year.
When tourists visit southern California, their itinerary will more than likely include must-see sights and trips to Disneyland, Hollywood and one of the many beaches that typify Los Angeles. However, there is growing speculation that making a trip to Pepper Southern California may be trending positively within that list, probably somewhere in between Rodeo Drive and any MTV celebrity home.
Ever wonder who’s on the other end of your phone call, email, fax, or mail order when you contact J.W. Pepper? Ever wonder who staffs these areas for 12 ½ hours a day and 10 hours on Saturdays? We are extremely fortunate to have many dedicated employees with a lot of experience, passion and drive to help you with your music needs.
J.W. Pepper acquired the print music division of Paige’s Music in April of 1990. Incidentally, both companies were established in the 1870s and have been family owned throughout their history.
Greetings from Paoli, Pennsylvania! If you’re thinking “Where the heck is Paoli?”, we’re about 25 miles west of Philadelphia and 25 miles north of Wilmington, Delaware. We are a Regional Marketing Center housed in the J.W. Pepper corporate headquarters. We benefit from the added musical talents and expertise of many corporate employees with whom we exchange thoughts and ideas.
In the spring of 1986, our Texas location opened its doors in Grand Prairie, Texas. The branch was managed by Mike Purdy, and Luana Marler was hired as the assistant manager. Four other women worked in shipping, receiving, order filling and customer service. After a few years in Texas, Mike, a confirmed New Yorker, left to return “back East.” It was then that Luana took over as Pepper’s first female branch manager.
Pepper’s Atlanta location opened in 1966, and we settled into our current location in 2009. We have the unique situation of being the only regional marketing center in the company to be physically attached to a distribution center. Our customers, visiting college methods classes, and even open house attendees have enjoyed tours of the D.C.!
Looking back on my childhood I realize how, in some form or fashion, music has always been an integral part of my life. As things ramp up for the marching band season, I began thinking about how people get involved in the world of marching, so I asked a few Pepper colleagues how they got involved in marching band.
Monday kicked off National Customer Service Week! As part of showing our appreciation for the folks here who work hard every day to support you, we wanted you get to know them better. We recently asked those of us in our customer service department to answer the question, “What does music mean to me?”