This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Type of Data Collected
Personal Data
While using Our Services (website, blog, app) we may ask you to provide us with certain personally identifiable information (PII) through direct web forms that can be used to contact or identify you. We collect information from you when you register on our site to make use of our services, place an order, subscribe to a newsletter, or respond to a survey. PII may include, but is not limited to:
- Email address
- First and last name
- Phone number
- School, Church, or other organization name
- Mailing Address, State, Province, Zip/postal code, City
- Billing Address, State, Province, Zip/postal code, City
- Credit card information (JW Pepper does not store this data
- Usage data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To personalize your experience with offering in which you are most interested
- To improve our website in order to better serve you
- To allow us to better service you in responding to your customer service requests
- To administer a contest, promotion, survey or other site feature
- To process your order
- To ask for ratings and reviews of services or products
- To follow up with you after correspondence (email or phone inquiries)
How can you make changes to your information?
You may make changes to some of your Personal Information (name, email address, mailing and billing addresses) online via My Account > My Profile > Update Profile on jwpepper.com. Any additional relationship information, including your current place of employment and position, please contact us directly:
Call:
1.800.345.6296
Email:
orders@jwpepper.com
Cookies
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Help remember and process the items in the shopping cart
Understand and save user’s preferences for future visits
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future
We may also use trusted third-party services that track this information on our behalf
Persistent Cookies
We use an opt-in “Remember Me” persistent cookie to enhance your experience while visiting our website. A persistent cookie remains on your hard drive for an extended period of time and contains a reference to your name and registration identification number. This information is used to “persist” your login so that you only have to provide a password when accessing Checkout and other logged-in features of the website. No personal information is stored in this persistent cookie.
JW Pepper will only use a “Remember Me” persistent cookie on your computer if you opt-in to its use. No “Remember Me” cookies will be placed on your computer unless you opt-in.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off it will turn off some of the features of the site.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We do not include or offer third-party products or services on our website.
(Google) We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act (CalOPPA)
Users can visit our site anonymously.
There is a link to this Privacy Policy in the footer of our website. Our Privacy Policy link includes the word “Privacy” and can easily be found in the footer. You will be notified of any Privacy Policy changes on our Privacy Policy Page.
You can change your personal information by:
Visiting My Account > My Profile > Update Profile at jwpepper.com
Calling 1-800-345-6296
Email satisfaction@jwpepper.com
Children Online Privacy Protection Act (COPPA)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
GDPR Privacy
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
JW Pepper undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
California Online Privacy Protection Act (CCPA)
Your Rights under the CCPA
Under this Privacy Policy, and by law if you are a resident of California, you have the following rights:
The right to notice.
You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
The right to access / the right to request.
The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party’s direct marketing purposes.
The right to say no to the sale of Personal Data.
You also have the right to ask the Company not to sell Your Personal Data to third parties. You can submit such a request by visiting our “Do Not Sell My Personal Information” section or web page.
The right to know about Your Personal Data.
You have the right to request and obtain from the Company information regarding the disclosure of the following:
- The categories of Personal Data collected
- The sources from which the Personal Data was collected
- The business or commercial purpose for collecting or selling the Personal Data
- Categories of third parties with whom We share Personal Data
- The specific pieces of Personal Data we collected about You
The right to delete Personal Data.
You also have the right to request the deletion of Your Personal Data that have been collected in the past 12 months.
The right not to be discriminated against.
You have the right not to be discriminated against for exercising any of Your Consumer’s rights, including by:
- Denying goods or services to You
- Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
- Providing a different level or quality of goods or services to You
- Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services
Exercising Your CCPA Data Protection Rights
In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email satisfaction@jwpepper.com, call us at 1-800-345-6296 or visit our Contact Us Form.
The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not:
- Deny you goods or services
- Charge you a different price or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
- Provide you a different level of quality goods or services
- Suggest that you may receive a different price or rate for goods or services or a different level of goods or services
Sale of Personal Information
JW Pepper does not sell personal information.
Personal Information we collect
| Category Of Personal Information | Description | Do we collect? | Do we sell? |
|---|---|---|---|
| Contact Information | Data elements that allow the business to identify, address or contact a customer. Source: Customer | Yes | NO |
| Unique Identifier | Data elements that JW Pepper uses to identify you and link customer records; customer number, account number, etc. Source: Transactional processing system | Yes | NO |
| Transaction and interaction Information | Data elements generated in the course of transactions with the business; purchase history and related records (returns, AR, etc.) Customer and transactional processing system | Yes | NO |
| Online & Technical Information | Data elements generated in the course of use of the website. IP address, data from cookies, web beacons, etc. Source: 3rd party analytics and marketing automation | Yes | NO |
| Relationship information | Data elements that help JW Pepper understand the customer, personalize its interactions with the customer, and develop the business relationship with the customer; teaching position, musical interests and hobbies. Source: Customer | Yes | NO |
| Audio information | Voicemails left for the purposes of placing an order. Source: Customer | Yes | NO |
| Financial information | Data elements collected for the purposes of payment. Source: Customer | Yes | NO |
| Geolocation data | Data elements that allow precise location used to deliver relative content to various geographic reasons. Source: Web application | Yes | NO |
Personal Information Disclosed for Business Purposes
We engage certain trusted third parties to perform functions and provide services to us, including error monitoring, debugging, performance monitoring, payment processing, customer relationship, database storage and management, and direct marketing campaigns. We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.
Service Providers
Transaction Processing
CardConnect
WellsFargo
Account Maintenance/Customer Service
Never Bounce
Narvar
Five Star
Five9
FreshWorks
Marketing
Datamann, Inc.
Act-On
Vtex
Braze
System Support Providers
SugarCRM
InoApps