• The Inside Voice
  • About Us
eyJsYW5kc2NhcGUiOiJNIn0=

    Talk for more options

    Customer Service
    Customer Service

    We’ve all had the unpleasant experience of being placed into an automated phone system for several minutes before actually reaching a live person.  You often enter a button-pushing maze designed to have the phone system figure out what your issue is, when all you want to do is simply talk to another human.  It’s way too common with businesses these days.  At Pepper, we look at calls a little differently.  We know we all have busy lives, and by no means should contacting your music store be a complicated experience.  We try to answer your call quickly, find the answers to your questions and get your order placed so you can get on with your day.  You don’t have to “listen for more options” unless you want to talk to us about other musical options available to you.  

    Just last week, I was talking to a customer where we were trying to make good on a mistake we had made.  (It’s rare, but they do happen.)  It turns out the customer lived nearby our store, so I was able to meet them in person to exchange the music they needed.   I’m not telling you this out of personal pride, but because it indicates the kind of company culture we have here at Pepper.   We have a real passion for customer service, and we really do want to talk to you.  The only number you have to push “for more information” is 1-800-345-6296.

    Brendan Lyons
    Brendan started at Pepper in 2012 and currently works in the Marketing department as a copywriter. A graduate of Villanova University, Brendan has been a musician for over twenty years. He is also an author, using his talents at Pepper to bring the knowledge of our experienced staff to our customers.

    2 COMMENTS

    Leave a Reply

    This site uses Akismet to reduce spam. Learn how your comment data is processed.

    Featured Posts

    Share this post

    LATEST POSTS

    Getting Published: A Composer Forum, Part III

    One of the most exciting moments for a composer can be when they first receive word a piece they’ve written will be...

    How Mister Rogers’ Neighborhood Impacted Music Education

    It’s said the first thing Fred Rogers did when he returned home from emergency surgery for stomach cancer was go straight to...

    The Inside Voice: An Interview with Bob Chilcott

    Arranger, composer, conductor, and performer – Bob Chilcott has played every part of the musical process. His choir music is sung around...

    The Surprising Role Catalogs Have Played Throughout History

    Benjamin Franklin is credited with creating the first mail-order catalog in the United States. Before the internet,...

    From Wacky to Serious: The Many Sides of Composer Mark Burrows

    Duct tape, angry piñatas, healing, determination – all of these diverse topics and more are covered by choral composer Mark Burrows in...
    %d bloggers like this: