J.W. Pepper announced today a plan to realign its sales teams to best meet the current and future needs of music educators across the US. As an omni-channel marketer, Pepper serves customers through its industry-leading retail website, direct mail, contact centers, stores, and regional sales teams.
In recent months, J.W. Pepper has provided industry-leading support for music directors and educators who have found new ways to engage with their ensembles and classes. Sales teams continue to host webinars and virtual meetings, bringing educators together to share best practices and tips. Through its many robust social and email platforms, Pepper provides practical information and digital solutions to edify the customers they serve and address the highly specific needs of those in arts education, performance, and worship.
Pepper will continue to serve customers through its two retail stores in San Antonio, TX and Bismarck, ND. Locations in Exton, PA; Atlanta, GA; Los Angeles, CA; and Grand Rapids, MI will house sales offices only, with no retail store. All other locations – in Edina, MN; Dallas, TX; Winston-Salem, NC; Indianapolis, IN; Dublin, CA; and Kent, WA – will close their office and retail locations but will continue to provide support locally with sales teams assisting customers virtually. Much of the staff already interacts with customers virtually today as they serve their multi-state territories.
Pepper remains committed to serving musicians throughout the country through regional sales teams and contact centers. The Regional Sales Managers listed below are ready to support customers in their territories:
| Sales Territory | Contact | |
|---|---|---|
| Eastern MD, DE, NJ, PA, NY, RI, CT, MA, VT, NH, ME | Denise Collins | dcollins@jwpepper.com |
| Southern GA, AL, MS, LA, FL, NC, SC, VA, KY, TN, WV | Amber Loper | aloper@jwpepper.com |
| Central IL, IN, OH, MI, International | John Yehling | jyehling@jwpepper.com |
| North Central ND, SD, NE, MN, IA, WI | Allycia Smith | asmith@jwpepper.com |
| Southwestern TX, AR, MO, KS, OK, CO, NM | Anthony Carollo | acarollo@jwpepper.com |
| Northwestern OR, WA, ID, MT, WY, AK | Ashli Rulien | arulien@jwpepper.com |
| Western CA, HI, NV, UT, AZ | Dave Buckeyne | dbuckeyn@jwpepper.com |
| Retail Stores | ||
| Bismarck, ND | Jennifer Wright | jwright@jwpepper.com |
| San Antonio, TX | Don Bierschenk | dbiersch@jwpepper.com |
