It’s great to know when your package will arrive! Here at Pepper, we’ve improved our shipment tracking system to help you follow your package’s journey to your door. When your package is shipped by a trackable method, you will receive emails notifying you of its status as it makes its way to you. And, if you prefer, you can sign up for text message delivery updates sent to your phone.
As you might expect, this tracking is only available when the package is shipped by a trackable method. So, most USPS first-class mailings are not trackable. Here are messages eager buyers will see when the package is trackable:
- “On Its Way” means the package has left our distribution center and in the hands of the carrier.
- “Your package will arrive tomorrow” lets you know when the delivery company expects to drop off your package.
- “Sorry we missed you” messages let you know if the carrier attempted to leave the package, but there was a reason they could not. You’ll be told when the next attempt will happen.
- “Your order has arrived” is everyone’s favorite message! This means the carrier delivered the package to its intended destination.
Along with the delivery updates, you can use the links in the emails to see details about what items have and have not shipped, instructions on signing up for alerts by text and Facebook messenger, and a place to give feedback on your delivery experience with the carrier.
We hope you enjoy this spiffy new service! And rest assured, Pepper is back at work building the next great experience we can bring to you.